Last updated: August 2026
This policy explains when we replace or refund an Eagle Reborn shower filter, and how to make a claim. It sits alongside your rights under Australian Consumer Law, and does not replace them.
Change of mind
We do not accept change of mind returns. For hygiene reasons the filter cannot be returned once it has been dispatched.
Please check the specifications and fitting size before ordering. Our filter fits any standard G½ shower fitting. If you are unsure whether it suits your shower, email us before you buy and we will tell you honestly.
Faulty, damaged or not as described
If your filter arrives faulty or damaged, or is not what was described, contact us with:
- Photos or a short video clearly showing the fault
- A photo of the shipping label
- Your order number
We assess each claim individually and may ask you to return the item. Once assessed, we will replace or refund.
How to make a claim
Email hello@eaglereborn.com.au with the details above. Please contact us as soon as you notice the problem so we can resolve it quickly.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These guarantees apply for a reasonable period based on the nature of the product.
If you believe we have not met our obligations, you can contact the Australian Competition and Consumer Commission at accc.gov.au or your state consumer affairs body.
Contact us
Eagle Reborn Pty Ltd
ABN 68 695 496 970
Tarneit VIC, Australia
hello@eaglereborn.com.au