Last updated: September 2026

This policy explains when we replace or refund an Eagle Reborn shower filter, and how to make a claim. It sits alongside your rights under Australian Consumer Law, and does not replace them.

30-day money-back guarantee

Give it a proper try. If you’re not happy with your filter within 30 days of delivery, we’ll refund what you paid for it.

To claim, email hello@eaglereborn.com.au with:

  • your order number
  • a photo of the filter fitted to your shower
  • a line on what didn’t work for you
  • Used it? Keep it. We can’t resell a used filter for hygiene reasons, so there’s no need to send it back.
  • Not used it? We’ll email you a free return label and refund you once it’s on its way.

Refunds go back to your original payment method within 3 business days of receiving your photo.

The fine print

  • One guarantee refund per household.
  • Applies to filters bought on eaglereborn.com.au. Orders placed on Amazon follow Amazon’s returns policy.
  • On orders of more than one filter, “keep it” covers one filter. Any others come back unused.
  • Replacement cartridges can be returned unopened within 30 days.
  • Shipping charges are not refunded.
  • We may decline claims that clearly misuse this guarantee, such as repeat claims.
  • We check each claim against these conditions and reply within 2 business days.

This guarantee is in addition to your rights under the Australian Consumer Law.

Please check the specifications and fitting size before ordering. Our filter fits any standard G½ shower fitting. If you are unsure whether it suits your shower, email us before you buy and we will tell you honestly.

Faulty, damaged or not as described

If your filter arrives faulty or damaged, or is not what was described, contact us with:

  • Photos or a short video clearly showing the fault
  • A photo of the shipping label
  • Your order number

We assess each claim individually and may ask you to return the item. Once assessed, we will replace or refund.

How to make a claim

Email hello@eaglereborn.com.au with the details above. Please contact us as soon as you notice the problem so we can resolve it quickly.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees apply for a reasonable period based on the nature of the product.

If you believe we have not met our obligations, you can contact the Australian Competition and Consumer Commission at accc.gov.au or your state consumer affairs body.

Contact us

Eagle Reborn Pty Ltd
ABN 68 695 496 970
Tarneit VIC, Australia
hello@eaglereborn.com.au